“Before you are a leader, success is all about growing yourself. When you become a leader, success is all about growing others.” - Former CEO of GE, Jack Welch
I often talk about how important it is for leaders to continue to grow and develop. And…it’s also important to grow your people. Both are essential if you want to prepare your organization to succeed today and into the future.
Employees need to feel valued, connected, challenged and recognized. Providing them with opportunities to build on their strengths, learn new skills and prepare for the future needs of the company demonstrates in a very real way that they are integral to the organization and its success. And when employees feel that kind of connection they will be more engaged and loyal.
Employee development can happen in many different forms: on-the-job training, personal development, cross-functional projects, coach and/or mentor, special projects, stretch assignments, training courses, reading and personal study, online courses, peer coaching, job shadowing, etc. The important thing is that it is available and encouraged.
Too often development opportunities are limited to “fixing” an employee’s weaknesses rather than leveraging and developing their strengths. Yet, according to Gallup, organizations that focus on employee strengths have higher engagement, less turnover and a better bottom line.
Create development plans that take into consideration organization goals and the skills and behaviors employees will need to contribute to achieving those goals. It’s also essential that individual employee career goals and personal interests be taken into account in development plans. All too often employees have skills and talents that are under-utilized. In fact, 74% of employees feel that they are not reaching their full potential. (The Learning Wave)
Also consider the skills and behaviors employees will need in the future to succeed (yes, even if it’s not in your organization). According to a report from the World Economic Forum, the top 10 skills in 2020 will be:
-Complex problem solving
-Coordinating with others
-Judgment and decision making
Creating, implementing and supporting development plans for your employees will not only help keep them loyal and engaged, it will ensure that your organization is ready for the challenges and opportunities of the future.
"The only thing worse than training your employees and having them leave is not training them and having them stay." - Henry Ford
Till next time,
Admit it. How many of you, as you rang in the new year, secretly (or maybe even publicly) said, "Thank GOODNESS 2018 is over!" or words to that effect?
Certainly, there were things in the past year we'd all rather forget. And yet, you are doing yourself a major disservice if you don't pause to reflect on - from a personal and professional standpoint - some highlights of your year. What did you accomplish? What did you learn? What challenges did you overcome? What new skills did you develop? Taking stock of these items will not only improve your view of the past year, it will also help guide your thinking as you plan your goals, intentions, whatever you want to call them, for the new year.
So. Grab a tablet, a pen (or your laptop), and a beverage of your choice. Find a quiet place and allow yourself 30 minutes or so to list out the following for 2018:
What I accomplished
What I learned
A challenge I overcame and how
A new skill(s) I developed
Once you've made your list, give yourself some time to reflect on (and feel good about) all that you've achieved. Focus on the positive! Then, as you plan for 2019 (and you are developing a plan, right?) let your list help guide your intentions (that's what I like to call them) for the new year.
I think we've all figured out that New Year's "resolutions" don't work. They are typically too broad (lose weight, get out of debt, win the lottery) and not tied to specific actions or deadlines. Research shows that 80% of them are abandoned by February. So why bother, right? Wrong!
I suggest a different approach. First of all, keep it simple yet specific. Second, keep it balanced. Too often we focus so much energy on changing one aspect of our life that we totally neglect the other aspects. For example, there's that promotion you want, so you put 110% of your energy into doing the work, gaining the visibility, and finding the opportunity that will get you there. Pretty soon you're skipping the gym, eating junk food at the office for dinner, and saying "no" to time with family and friends. "Vacation? Not happening!" And do you get the promotion? Maybe. But at what cost?
Here's my guide for creating a simple plan that will help keep your life balanced and moving forward. It's called the Circle of Life. As you consider your intentions for 2019, think about the eight aspects of your life illustrated below. Where do you spend the most effort? As you look back on 2018, what aspect did you neglect or ignore? How will you change that this year?
Now make one or two intentions for each aspect. Make them simple, make them specific, and write them down! Include due dates wherever possible.
Once you've created your plan, keep it visible. Put it someplace where you can see it every day. Schedule time on your calendar once a month to assess how you're doing. Pay attention to what's getting out of balance, e.g., when work is eating into your intentions in personal growth or friends/family. Make some adjustments to get back on track.
Taking a look back before moving forward and being more intentional about creating balance in our lives are components of my GET REAL philosophy. So often we burden ourselves with what others tell us we SHOULD do - "find passion in your work," "lean in," "keep climbing that corporate ladder," - that we lose sight of what we WANT to do. We are so focused on the destination that we miss the view along the way.
Here's to an amazing and balanced 2019! I'm declaring it a year to GET REAL! Stay tuned for more GET REAL developments.
"The one thing that you have that nobody else has is you. Your voice, your mind, your vision. So write and draw and build and play and dance and live as only you can." - Neil Gaiman
Till next time,
In the current divisive and rather mean environment, I imagine many of you wake up wondering, “What is this world coming to?” I know I do. It would be so easy to just crawl under the covers with a good book and a powerful flashlight and wait until the world gets better. But then, I’ve never been one to just wait around for things to change. I think we each have a responsibility to make the change we want to see in the world – even if we can only make it one small step at a time.
I’d like to suggest that we start the change by committing to a random act of kindness every day. It doesn’t have to be big. It can be a kind word, a smile, opening a door, helping someone across the street.
“Unexpected kindness is the most powerful, least costly, and most underrated agent of human change.” – Bob Kerrey
As much as it’s about the kind things you do and say, it’s also about NOT doing and saying the unkind things that may sometimes fight to be heard. The rant against someone who thinks differently than you; the angry email to a co-worker who let you down; the horn or (admit it) hand gesture in response to a careless driver; the snarky, anonymous comment on an online article. Pack those away in a “venting box” in favor of a kinder world.
Tomorrow, instead of waking up wondering what the world is coming to, wake up and ask yourself, “How can I be kinder today?” Then commit to looking for opportunities to show someone you care. Here are some ideas.
• Do a chore or run an errand for an elderly neighbor.
• Let people merge in front of you – even when they’re rude about it.
• Call your Mom.
• Say “please” and “thank you.” Always.
• Volunteer at a food kitchen.
• Smile and say “hello” to everyone you pass on the street.
• Buy breakfast or lunch for a homeless person.
• Donate to a food bank.
• Give a blanket or some warm clothes to those in need.
• Help a stranger.
You probably will find lots of opportunities, big and small, to be kind. I’d love to hear about your random acts of kindness and how they made you feel.
“Never believe that a few caring people cannot change the world. For, indeed, that’s all who ever have.” – Margaret Mead
Till next time,
Unless you’ve had your head buried in the sand for the past year or so (and who would blame you?) you’ve probably felt the effects of the big black cloud of negativity that’s looming about. I see it hovering in the buildings of the organizations I work with, reflected in the grim expressions of people on the street, and bolstered by the politicians and pundits we hear every…single…day. Even Pollyanna might have difficulty finding something to be glad about today.
So what are we to do? Give in to the negativity? No! Despite what’s going on around you, you have a choice as to how you respond to it, just like in this Native American legend.
One evening an old Cherokee was teaching his grandson about life. "A fight is going on inside me," he said to the boy. "It is a terrible fight and it is between two wolves. One is evil - he is anger, envy, sorrow, regret, greed, arrogance, self-pity, guilt, resentment, inferiority, lies, false pride, superiority, and ego."
"The other is good - he is joy, peace, love, hope, serenity, humility, kindness, benevolence, empathy, generosity, truth, compassion, and faith. The same fight is going on inside you - and inside every other person, too."
The grandson thought about it for a minute and then asked his grandfather, "Which wolf will win?"
The old Cherokee simply replied, "The one you feed."
I’m here to suggest that you feed the right wolf. Make a conscious effort to focus on the positive, and increase what Shirzad Chamine calls your “positive intelligence” (PQ). Not only will you be happier, you’ll improve your relationships, increase your success at work, and, let’s face it, be a lot more fun to be around!
Here are some ideas for feeding the right wolf.
-Think about one thing that is causing you a lot of stress. Now think of three ways you can turn that into an opportunity.
-Practice saying “Yes, and…” instead of “Yes, but…”
-Keep a gratitude journal. Each day, write down something positive about the day.
-Surround yourself with positive people.
-Turn off the news and turn on a comedy.
-Get away from your computer and go for a walk, a hike, a run or some other activity OUTSIDE.
-Watch kids at play.
And check out my latest podcast: Please and Thank You - words that are very easy to use.
Let’s make positivity (and politeness!) “trending…”
“You cannot have a positive life and a negative mind.” – Joyce Meyer
Till next time,
For employees to thrive (and stay!) they need to feel valued, connected, challenged and recognized. One of the best ways leaders can help employees feel this way is to give them timely and effective feedback on a regular basis. In other words, feedback that matters!
Now, I get that giving feedback isn’t always easy. For that matter, neither is RECEIVING feedback, but we’ll talk about that next time. Often when we hear the phrase, “I’d like to give you some feedback…” our defenses go up and we prepare for the worst.
Giving feedback, however, shouldn’t immediately trigger a negative response. Feedback is actually very much a positive. It’s a real opportunity to help someone get better and stronger. And as leaders, it’s our responsibility to help our employees get better and stronger.
Remember, employees want to know how they’re doing. You may believe “no news is good news” yet your employees may not see it that way. They may interpret your silence as apathy, and begin to wonder, “Why do I even bother?” Take the time to acknowledge and show appreciation for their efforts. Likewise, if there’s an issue, don’t assume it will resolve itself. Unless you say something, they may not realize there’s a problem. Poor performance does not improve with age.
Effective feedback is a gift and provides benefits for all.
Here’s how to give feedback that matters.
Make it timely. This doesn’t mean you have to praise them each time they complete a task. Be sincere! It means saying “thank you” immediately when they’ve made an extra effort or providing praise shortly after they’ve solved a complex problem or achieved a new skill. It also means giving negative feedback no later than 24 hours after observing the behavior. And be sure the feedback is based on your observation rather than what you’ve heard from others. Giving feedback regularly will help you build trust with your employees and make them more receptive and motivated to improve.
Make it specific. Focus on facts not feelings. Use the SAR method. Situation. Action. Results. “Thank you, Jane, for stepping in to complete that report while John was out. Without your help we would not have been able to complete the project milestone.” Or, “Bob, I’ve read through your proposal and some of the figures don’t quite add up. Accuracy on these proposals is essential to avoid future issues with the client.” Be sure you don’t fall into the “but” trap. “I really like your approach on the presentation, but I think the slides are too busy.” What will the employee hear? “The slides are too busy.” Use “and” instead. “I really like your approach on the presentation, and I think it will have more impact if you have fewer words on each slide.”
Be kind. As frustrating as the behavior may be, keep a check on your emotions and words. Stick to the facts and focus on the solution moving forward. Help them understand how what they do – or don’t do – impacts other individuals, the team, the project, or the organization. Also, be sure that you conduct negative feedback in private.
Listen. Deliver your feedback in a manner that allows a two-way conversation versus a finger-pointing monologue. Be open to the employee’s ideas as to how they might improve. Include them in designing the development process.
Follow through. Giving the feedback and recommendations is just the first step. If you leave it there nothing will happen. Once you’ve clearly defined expectations and next steps, help your employee improve by keeping them accountable. Set specific goals and periodic check-ins. Revisit the conversation to acknowledge progress made and/or reinforce development plans.
“Feedback is the breakfast of champions.” – Ken Blanchard
For more on feedback, tune into my “Giving Feedback That Matters” podcast.
Till next time,
The job market is looking pretty good these days, which means many employees – especially those whose skills are in demand – no longer feel bound by the “just be happy to have a job” mantra that has kept them in place. The competition for top talent has been heating up, and if you want to keep yours, you need to give them a reason to stay.
Why is it so important to keep top talent? Well, aside from the obvious (that they are high contributors to your success) these employees are rare and in demand, they cost more to replace, and they often take other top talent with them.
So, what can you do to keep ‘em?
To be engaged and loyal, employees need to feel valued, connected, challenged and recognized. Today, unfortunately, many are feeling overextended, under-appreciated and exhausted from trying to meet ever-increasing productivity expectations. And…with more opportunities out there, many are just a phone call away from leaving…
If you want your employees to be loyal to you, give them a reason to stay. Demonstrate that you value and appreciate them. Make them feel…
Valued by listening to them, and acknowledging their need for work/life balance.
Connected through ongoing communication about the direction of the organization and their role in it. Show them that they are a community and have a purpose bigger than themselves in it.
Challenged through growth opportunities and a clearly defined career path (NOT by more work, more hours…).
Recognized by frequent, sincere appreciation – both monetary and non-monetary – for their efforts.
Don’t let valuable mindshare and talent walk out your door. Start working to keep them today.
For more tips on how to keep your top talent, and some specific examples of actions that work, listen to my podcast “How to Keep ‘Em.”
Till next time,